Guest Service Associate
Sheraton, Cairo
Guest Service Associate
Sheraton, CairoPosted 1 month ago12Applicants for1 open position
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Job Details
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Job Description
- Register guests and assign rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- File room keys ( only for manual room key hotels)
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier-related functions like posting charges to guest accounts, raising paid out’s, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid-outs, Foreign currency exchange, etc.
- Uses proper mail, package, and message handling procedures and records details in the courier Mail Register.
- Advise guests of any messages, mail, faxes, etc. received for them.
- Inform guests of the room safe and mini-bar key and room key procedures.
- Issue parking passes/validate valet parking tickets.
- Communicate services and amenities of the hotel to guests.
- Obtain proper identification for tax-exempt guests and attach the form to the registration card.
- Direct Bell Person to escort guests and transport their luggage to the room.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures and is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
Job Requirements
- Proven work experience as a GUEST SERVICE ASSOCIATE or similar role
- Understanding of all hotel management best practices and relevant laws
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Willingness to work flexible shifts, including weekends and holidays
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
- Professional appearance and demeanor
