Executive Secretary
Axxodia -
New Cairo, Cairo
Job Details
Experience Needed:
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Skills And Tools:
Job Description
- Attend meetings and keep minutes
- Receive and screen phone calls and redirect them when appropriate
- Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
- Maintain electronic and paper records ensuring information is organized and easily accessible
Job Requirements
- Proven experience as an Executive Secretary or similar administrative role
- Proficient in MS Office and “back-office” software (e.g. ERP)
- Familiarity with basic research methods and reporting techniques
- Excellent organizational and time-management skills
- Outstanding communication and negotiation abilities
- Integrity and confidentiality
- Degree in business administration or relative field
- Outstanding communication and negotiation abilities
- Integrity and confidentiality
Guest Experience Management:
- Act as the primary point of escalation for guest issues, ensuring swift resolution.
- Implement and maintain 5-star service standards (welcome packs, concierge services, cleanliness).
- Monitor and respond to online reviews (Airbnb, Google, TripAdvisor) to uphold reputation.
- Proven track record of improving guest satisfaction scores.
- knowledge of property management systems
- Exceptional communication and problem-solving skills.
