Customer Service Agents | Spanish Speakers
Maadi, CairoPosted 1 year ago7Applicants for35 open positions
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- 0In Consideration
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Job Description
- About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and technology
solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe,
we obsess about our clients by providing remarkable customer experiences for the world’s most
innovative brands. - Working as a Customer Service Representative (Spanish / English Bilingual), We Offer:
Competitive salary
Amazing career growth opportunities
Work on-site at our brand-new office in Cairo
- As a Customer Service Representative (Spanish / English Bilingual), You Will:
- Must be Fluent in Spanish and English with B2 Level Proficiency.
- Respond to customer queries in a timely and accurate way, via Calls, email and chat.
- Provide personalized customer service at the highest level.
- Ensure proper security procedures are followed for all customer interactions.
- Maintain thorough knowledge of systems so that information can be researched and proper
information is given to customers. - Learn and retain a thorough working knowledge of all existing and new products and
services. - Other tasks/functions that may be assigned by the account as per business requirements
Job Requirements
- As a Customer Service Representative (Spanish / English Bilingual), You Have:
1. The ability to speak, read, and write fluently in Spanish and English
2.6 Months of experience in Customer Service Field.
3. Great communication skills, both verbal and written.
4. The ability to be consistently ready to work and on time as scheduled.
5. Ability to work changing shifts, including evenings and weekends.
6. The understanding you will be working on-site at our state-of-the-art campus in Cairo.
