Cloud Support Engineer "AWS Admin"
Maadi, Cairoposted 3 years ago23Applicants for1 open position
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Job Details
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Job Description
Responsibilities:
- Support and maintain Cloud infrastructure.
- Continuous monitoring of systems to ensure stability, reliability, proper logging, and audibility.
- Being responsible for the planning, implementation, and growth of the AWS cloud infrastructure.
- Working knowledge of relevant operating systems, software, and programming.
- Excellent problem-solving and critical thinking skills>
- Creating and removing AD users.
- Setting up user shortcuts
- Setting up new FTP users in FileZilla
- Assigning and creating security groups in AWS.
- Setting up records in Route 53.
- Troubleshooting performance-related issues on Windows servers, RDS, and AWS.
- Deploying RDP shortcuts for customers.
- Configuring published application access with Parallels and assistance with deploying the Parallels client to customers.
- Responding to inbound support emails and triaging the support cases that come into the Salesforce queue.
Job Requirements
- English B2 proficiency.
- Amazon Web Services
- Security (important)
- Network Firewall
- Active Directory
- RADIUS servers
- RDGW (Remote Desktop Gateways)
- Written and verbal must be good in order to communicate effectively with customers.
- IT Troubleshooting
- Windows Servers
- AWS experience (Must)
- EC2
- Security Groups
- Route 53
- Windows Active Directory (preferred)
