Senior Customers Service For Real state

- Greet guests with a friendly and welcoming attitude, creating a positive first impression.

- Respond to guest inquiries, questions, and concerns in person, over the phone, or via email.

- Provide accurate information about park attractions, shows, events, schedules, and policies.

- Assist guests in finding their way around the park and provide directions to various facilities and amenities.

- Handle and resolve guest complaints or concerns promptly and professionally.

- Listen attentively to guests, showing empathy and understanding, and offer appropriate solutions.

- Collaborate with other park departments and staff, such as operations or security, to address complex issues effectively.

- Ensure guest satisfaction by following up on resolved issues and ensuring guests' needs are met.

- Ticketing and Membership Services: Sell tickets and process transactions using the designated ticketing system.

- Assist guests with purchasing season passes, memberships, or other ticket packages.

- Provide information on pricing, discounts, and promotions available for tickets or park services.

- Ensure accuracy in ticket sales and handle cash transactions following established protocols.

- Guest Safety and Emergency Response: Promote and enforce park safety policies, ensuring the well-being of guests.

- Be knowledgeable about emergency procedures and effectively communicate them to guests when necessary.

- Report safety concerns, incidents, or medical emergencies promptly to the appropriate personnel.

- Provide guidance to guests during emergency evacuations or other safety-related situations.

- Assist guests in reporting lost items and guide them through the lost and found process.

- Maintain accurate records of lost and found items and assist in the return or retrieval process.

- Coordinate with park security or designated personnel for more complex lost and found cases.