Social Media Moderator

ob Summary:

As a social media moderator, your role is to monitor, manage, and maintain the online presence and interactions of a company or brand across various social media platforms. You will be responsible for enforcing community guidelines, responding to user inquiries, moderating comments and content, and fostering a positive and engaging online environment.

Responsibilities:
 

• Monitor social media platforms (e.g., Facebook, Twitter, Instagram) for comments, messages, and mentions related to the company or brand.
• Managing the company's website
• Managing the company's advertisements on advertising sites such as Dubizzle, Bayut
• Execute content distribution strategies on social media platforms for the company
• Plan and schedule future posts to maintain a consistent presence and interactivity on the platforms.
• Enforce community guidelines and terms of service to ensure compliance and maintain a respectful and safe online environment.
• Respond to user inquiries, comments, and messages in a timely and professional manner.
• Address and resolve customer complaints, concerns, or issues, providing helpful and accurate information.
• Engage with users through likes, shares, and comments to foster positive interactions and increase community engagement.
• Identify and report any spam, fake accounts, or malicious activities to mitigate risks and maintain platform integrity.
• Collaborate with the marketing and customer service teams to address user feedback, gather insights, and improve the overall user experience.
• Stay updated on social media trends, best practices, and platform-specific features to optimize content moderation and engagement strategies.
• Provide regular reports on community insights, key trends, and user feedback to relevant stakeholders.