Job Details
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Job Description
Duties and Responsibilities:
- Hardware Installation and Maintenance:
- Install and configure computer hardware components such as RAM, hard drives (HD), and power supplies.
- Perform hardware upgrades and replacements as needed to maintain system performance.
- Software Installation and Maintenance:
- Install, configure, and troubleshoot various software applications, including Windows operating systems, Microsoft Office Suite, Adobe PDF, and other essential software.
- Ensure all software is updated and functioning properly.
- Printing Solutions:
- Provide support for printing solutions, with a preference for experience with Xerox printers.
- Troubleshoot and resolve printing issues, ensuring minimal disruption to users.
- Technical Problem Resolution:
- Address and resolve technical issues reported by users, ensuring a high level of customer satisfaction.
- Follow up with users to confirm that issues have been resolved effectively.
- Microsoft Outlook and Office 365 Support:
- Provide comprehensive support for Microsoft Outlook and Office 365.
- Assist users with setup, configuration, and troubleshooting of email accounts and Office 365 applications.
- Active Directory Management:
- Join users and computers to Active Directory.
- Manage and troubleshoot roaming profiles to ensure seamless user experiences.
- Network Troubleshooting:
- Diagnose and resolve network issues, including connectivity problems and network errors.
- Collaborate with network administrators to maintain network stability and performance.
- Voice IP Phones Support:
- Provide support for Voice over IP (VoIP) phone systems.
- Troubleshoot and resolve VoIP-related issues to ensure reliable communication.
Job Requirements
Qualifications:
- Proficiency in installing and troubleshooting computer hardware and software.
- Strong knowledge of printing solutions, with a preference for experience with Xerox printers.
- Demonstrated ability to resolve technical problems efficiently and effectively.
- In-depth understanding of Microsoft Outlook and Office 365.
- Experience with Active Directory and managing roaming profiles.
- Competence in diagnosing and resolving network errors.
- Familiarity with VoIP phone systems.
Experience:
- Years of Experience: 2-3 years of experience as a Help Desk Specialist.
- Industry Background Preferred: Financial sector.
Education:
- Degree: Bachelor’s degree in computer science or an equivalent field from a recognized college.
Answering the Screening Questions is Mandatory for your application to be reviewed
