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Community Officer - Maadi/Octobe...

MQR - Cairo, Egypt

Community Officer - Maadi/October

MQR - Cairo, EgyptPosted 22 days ago
64Applicants for1 open position
  • 52Viewed
  • 4In Consideration
  • 8Not Selected

Job Details

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Job Description

  • Operations Management: 
  • Ensure excellent customer arrival experience and warm welcoming.
  • Accurate recording of MQR Members check-in/out on application. 
  • Accurate recording of daily revenues & costs on system.
  • Accurate shift closure, & cash handling according to the aligned Accounting process.
  • Manage daily reservations via phone or offline, with accurate recording of all reservation inquires. 
  • Enforce a level of uncompromising cleanliness, including managing the service resource to execute daily cleaning at the highest standard. 
  • Conduct quality control walkthroughs, to address immediate issues or potential future issues.
  • Answer the “walk-ins” customers and assist them in what they need. 

 

  • Members Management
  • Develop relationships with Members and proactively gather information on their needs to identify type of service MQR could offer to help them achieve their goals. 
  • Identify and execute opportunities to connect members with each other. 
  • Meet with Members to resolve issues and manage their expectations. 

 

  • Sales Management 
  • Achieve the assigned Sales target. 
  • Contact Leads on become a member sheet.
  • Tour and sell space to new members by pitching MQR service offerings.
  • Encourage current members to renew or upgrade their memberships.
  • Based on your day to day experience with customers, gather insights & feedback on what could be done for better sales, and report to Branch Lead.

Job Requirements

  • Understanding of Operations/Customer Management. 
  • Understanding of Sales Management. 
  • Strong organization/communication skills.
  • Microsoft Office knowledge.
  • Good English

Work Conditions

  • 7 hrs. Per day (Night/Morning) shift.
  •  2 days’ vacation (Rotational).

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