Community Officer - October

Type : (Future Vacancy) 

Operations Management: 

• Ensure excellent customer arrival experience and warm welcoming.
• Accurate recording of MQR Members check-in/out on application.
• Accurate recording of daily revenues & costs on system.
• Accurate shift closure, & cash handling according to the aligned Accounting process.
• Manage daily reservations via phone or offline, with accurate recording of all reservation inquires.
• Enforce a level of uncompromising cleanliness, including managing the service resource to execute daily cleaning at the highest standard.
• Conduct quality control walkthroughs, to address immediate issues or potential future issues.
• Answer the “walk-ins” customers and assist them in what they need.

Members Management

• Develop relationships with Members and proactively gather information on their needs to identify type of service MQR could offer to help them achieve their goals.
• Identify and execute opportunities to connect members with each other.
• Meet with Members to resolve issues and manage their expectations.

Sales Management 

• Achieve the assigned Sales target.
• Contact Leads on become a member sheet.
• Tour and sell space to new members by pitching MQR service offerings.
• Encourage current members to renew or upgrade their memberships.
• Based on your day to day experience with customers, gather insights & feedback on what could be done for better sales, and report to Branch Lead.