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Customer Service Agent (English)

360Imaging - Dokki, GizaPosted 2 months ago
119Applicants for2 open positions
  • 28Viewed
  • 2In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Assist customers via several communication channels to directly or indirectly achieve customer satisfaction and assure product delivery
  • Coordinate of workflow between different teams(within the company)  to guarantee the integrity of the workflow
  • Provides support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in CRM.
  • Makes outbound calls on cases that need assistance and gathers or relays accurate information is documented in our CRM and internal systems.
  • Follows-up on specific requests made by the doctors on their particular cases.
  • Ensures customer retention and satisfaction.

Fixed Working Hours:

  • 8:00 AM EST - 5:00 PM EST time (3:00 PM - 12:00 midnight Cairo Local time)

Benefits:

  • Paid time off.
  • Medical insurance.
  • Team building activities.
  • Annual trip.

PS:

  • This is not a typical call center nature job, with rushed calls in any means. You will be required to make outbound calls for follow up more than inbound calls.
  • We are looking for adding a new member to our 360imaging family.

Job Requirements

Required Experience & Skills:

  • Native English speaker
  • 2-5 years working in a similar position as a customer service agent or account manager.
  • Prefer if the applicant worked in dental/medical field before as customer care / customer service agent.
  • Good Communication Skills.
  • Good Computer Skills.
  • Ability to take ownership of tasks and handling VIP accounts.

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