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English Customer Support Advisor

Concentrix + Webhelp
New Cairo, Cairo
Posted 2 years ago
50Applicants for8 open positions
  • 49Viewed
  • 0In Consideration
  • 6Not Selected
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Job Details

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Job Description

  •   Respond to customer queries in a timely and         accurate way, via phone.
  •   As a Technical Support Advisor, you are responsible for acting as a liaison between customers and client.
  • You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where application
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Follow up with customers to ensure their technical issues are resolved.

Job Requirements

  • Fluent English (written & spoken).
  • Ability to communicate clearly and effectively in English.
  • Can work night and overnight shifts.
  • Graduates.
  • Are a fresh graduate looking for a full-time job to start a career in a multinational company.
  • Flexible with shift basis (9 hours rotational shifts 5 days a week and 2 days off).
  • Graduates & undergraduates ( Gap year students) can apply.

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JobsCustomer Service/SupportEnglish Customer Support Advisor