Job Details
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Job Description
- Overseeing general office operation.
- Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers.
- Coordinating appointments and meetings and managing staff calendars and schedules for the Managing Director.
- Supporting, training, and supervising front office staff.
- Ensuring that all client-related tasks are handled accurately and on time to improve clients' experience.
- Receiving customers in a professional manner and directing them as appropriate.
- Handling client/employees complaints and special requests.
- Scheduling staff shifts and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Preparing monthly management reports on customer feedback, bookings, and cancellations.
- Maintaining and updating files and records.
- Handling Recruitment process and following up with potential candidates
- Supporting various departments such as Sales, Marketing and finance department.
Job Requirements
- Proven work experience as a Front desk manager or Reception manager
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
