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Job Description
- Liaising with colleagues or managers to find the best solutions to customers’ issues.
- Communicating with customers to find out their opinions on the service and this reduces complaints
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Respecting client confidentiality at all times.
Job Requirements
- Bachelor’s degree in business, communications, or a related field may be advantageous.
- Previous experience in this field is preferred.
- The ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- The ability to speak a second language may be advantageous
- A positive attitude and the ability to build relationships with clients.
