Hotel IT Manager

As an IT Manager, you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel/resort.

Additionally, responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware, and software support. Also maintains an inventory of all hardware products and software licenses and reviews maintenance agreements.

Responsibilities:

• A warm personality, attentive, and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• He / She must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and coordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems, and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup, and device configuration.
• Good knowledge of server hardware, Disk storage technology, and I/O devices.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge on Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day-to-day support.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedures relating to PCI compliance are updated.
• Maintains a system error/progress log book and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard Operating Procedures.
• Monitors and maintains a proper inventory of hardware and software licenses.
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with the latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related tasks assigned by the management.
• Plan, organize, control, and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
• Design, develop, implement, and coordinate systems, policies, and procedures
• Ensure security of data, network access, and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security, and control structures
• Handle annual budget and ensure cost effectiveness
• Monitoring daily operations, including server hardware, software, and operating systems.
• Develop innovative network troubleshooting methods that reduce downtime and lower repair costs
• Selecting and purchasing new and replacement hardware and software, when necessary.
• Testing, troubleshooting, and modifying information systems so that they operate effectively.
• Remaining up to date with advances in technology and industry best practices.
• Lead large IT projects, including the design and deployment of new IT systems and services