Operations Analyst

Stryve -
New Cairo, Cairo

Stryve -
New Cairo, CairoPosted 2 months ago

252Applicants for2 open positions

Job Details

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On-Boarding new clients
Manage customer experience cycle from applying to card issuance and delivery.
Manage the day-to-day operations resulting in a consistently high-level of performance, efficiency and quality
Lead a process of continuously improving performance through a combination of effective processes, leadership, training and system development
SME onboarding, Supplier onboarding, card delivery, payment & card operations, and call centre operations to ensure quality standards are met and process improvement goals are achieved
Perform against established objectives and develop corrective actions and improvement plans
Manage customer service-related issues and ensure customer satisfaction
Be responsible for operational compliance with relevant local and international Rules & Regulations
Implement operational processes

Experience in operations within payments (e.g. banking or fintech) is a plus
Knowledge of and experience with prepaid card and know-your-customer regulations in Egypt is a plus
Proven experience in Egyptian payment schemes and networks, in particular, related to the issuance of cards
Deep understanding of payments scheme compliance and integrations, disputes, and settlements
Exceptional organizational and time management skills
Ability to an objective decision making, organize workflows, prioritize, and deliver high quality
A structured and organized way of working
Strong analytical and problem-solving skills
Ability to think out of the box
English Langauge, Basic Excel and Strong Logic