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Customer Care Executive

Property Finder Group
Cairo, Egypt
Posted 2 months ago
20Applicants for2 open positions
  • 7Viewed
  • 2In Consideration
  • 2Not Selected
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Job Details

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Job Description

  • Assist clients over the phone and respond to the support tickets promptly within the service level agreed time and in a professional manner
  • Answer the support phone within 2 rings with correct PF greeting
  • When transferring the call, brief your colleagues about the caller’s request before transferring
  • Conduct onboarding calls for new clients and re-engagement calls for clients due for renewal.
  • Build a good rapport with the customer and understand their needs
  • Listen, ask clarifying questions, identify the customer enquiries and answer them promptly
  • For non technical issues, determine a solution and carry it out promptly with the customer
  • For technical issues, diagnose the problem the customer is facing and escalate to the technical team in UAE
  • Validate solutions provided by the technical team before communicating with the client
  • Report to the team manager on any issue which requires further action
  • Communicate clearly with the client on time frames and solutions, being careful not to over-promise, and follow up with client when required
  • Assist with internal processes and share insights and solutions amongst the team to help increase knowledge of the team
  • All inbound and outbound client communication is updated in Salesforce with notes of each contact point
  • Refer all opportunities for upsell to the Account Manager in a timely manner via Salesforce

Job Requirements

  • Excellent Communication Skills
  • Time Management
  • Very good English and Computer skills
  • 1-2 years of experience dealing with customers
  • Maximum age 27 years
  • Females only.

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