Customer Care Rep. Samsung
Faisal, Giza
Customer Care Rep. Samsung
Faisal, Gizaposted 3 hours ago1 open position
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Job Details
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Job Description
- Listen to customers’ questions and concerns and provide answers or responses.
- Provide information about products and services.
- Record detailed customers’ concerns, contacts, interactions, and device status, defects …ect.
- Handle customers’ complaints, Identify and assess customers’ needs to achieve satisfaction and provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.
- Build sustainable relationships and trust with customers through an interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Keep records of customer interactions and file documents.
- Achieve individual & team targets & KPIs.
Job Requirements
- Strong face to face handling skills and active listening.
- Familiarity with using computer & Microsoft office applications.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritizes and manages time effectively.
- Good English (read, write and speak)
