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Customer Service Agent

Egypt University of Info...
New Capital, Cairo

Customer Service Agent

New Capital, CairoPosted 12 days ago
88Applicants for2 open positions
  • 53Viewed
  • 8In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Answers incoming inquiries face to face or calls received through the Call Center and assists with questions related to EUI.
  • Responds to requests for information via telephone, live chat, and email.
  • Maintains a log of phone and email activities regarding inquiries from marketing leads.
  • Maintains ongoing relationships with campus staff and administration to remain current with all marketing and academic components and special events.
  • Refers to Financial Aid and Information Technology troubleshooting questions to appropriate departments.
  • Conducts call campaigns to assist with recruitment, retention, and completion efforts.
  • Guides prospective students through the application process to ensure completion; provides information and guidance on academic program selection and other registration and enrollment processes.
  • Prepares prospective students with their next steps in the application, enrollment, registration, and process before virtually visiting the university or speaking with the service experts in the respective department.

Job Requirements

  • Bachelor’s degree from a reputable university
  • 1-3 years of experience in customer service
  • A combination of education and experience may be taken into consideration based on the applicant’s credentials
  • Excellent verbal and written communication skills
  • Excellent command of the English language
  • Strong organizational and administrative skills
  • Ability to handle all situations with tact and diplomacy
  • Ability to complete tasks on time
  • Ability to sit for extended periods
  • Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint)

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