IT Technical Support Engineer

Zumra Food Nasr City, Cairo

165
Applicants for
1 open position
15
Viewed
6
In Consideration
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Install and configure computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks.
  • Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace parts as required.
  • Provide support, including procedural documentation and relevant reports.
  • Follow diagrams and written instructions to repair a fault or set up a system.
  • Support the roll-out of new applications.
  • Set up new users' accounts and profiles and deal with password issues.
  • Respond within agreed time limits to call-outs.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritise and manage many open cases at one time.
  • Conduct electrical safety checks on computer equipment.
Job Requirements
  • Degree in Computer Science or Information Technology.
  • Certification in Microsoft is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Familiar with networks and servers
About this Company

ZumraFood™ Founded by Chef Experts in Cooking Zone which use their experience to work in foods industries to create and develop all restaurants needs with high quality and less prices.

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