Job Details
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Job Description
Dimofinf is a pioneering company in information technology field with more than 20 years' experience. Dimofinf provides innovative technology solutions in order to optimize quality and facilitate procedures to be compatible with KSA technology vision 2030. All of that is achieved through offering web development solutions, mobile applications, websites hosting, and digital marketing. We help you to start your technology journey with Dimofinf starting from the stage of idea creation till designing and execution.
Responsibilities:
- Reply and respond to all Tickets on our System
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Job Requirements
- It is a hosting company so you should have at least 3 years of technical experience ex orange or WE or software/Hosting Company.
- Excellent problem-solving and communication skills
- Experience in Technical Support for at least 3 years
- English level is at least very good
- Max age is 30
- Sales experience is preferred
- Grads only
- Males and Females are welcome to apply
Work Conditions :
Rotational shifts from 9.00 am to 5:00 pm which is work from the office or from 5.30 PM to 2.00 AM work from home
- 2 Days off is fixed but it changes every month
- Hybrid
- Training one month paid
Company Benefits:
- Career path
- Medical and social insurance provided.
- We work in software and hosting so you will learn new things.
- Healthy and friendly environment
- Gaming Area to enjoy your break time
