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Job SummaryParticipating in designing concepts, developing creative and smart tools for serving customers and implementing them to provide delightful experience throughout customer interaction points, in addition to addressing customers’ complaints and needs, and managing their expectations, as well as conducting all required selling processes.Job SpecificationsEducational Level : DiplomaYears of Experience : 2 yearsCompetencies1. Communication2. Customer Centricity3. Ownership4. Teamwork5. Analytical Thinking6. Deal Closing7. Documentation & Reporting8. Follow-up & Coordination9. Impact & Persuasion10. Knowledge of Products/ Services11. Knowledge of Standards, Policies, Procedures, Laws and Regulations12. Negotiation Skills13. Planning & Organizing14. Problem Solving15. Relationship ManagementRoles and Responsibilities1. Welcoming customers and visitors by greeting them. Ensuring that the SOPs are followed.2. Familiarizing new members with where to find everything in the club including the bathrooms, the lockers rooms, etc. by conducting a tour for them in order to enhance their satisfaction and hence their retention.3. Conducting introductory tours to the potential customers; briefing them about the services provided in the club, showing them the facility and all machines and equipment used, while ensuring compliance to Leejam’s standards in that regard.4. Monitoring and evaluating customer experience through handling various methods for assessing satisfaction in order to spot areas of improvement.5. Participating in developing new concepts to enhance customers experience throughout all interaction points in addition to implementing these enhancement schemes and measuring their effectiveness.6. Responding to customer complaints by taking appropriate actions as well as escalating it to the direct supervisor if needed to ensure that all complaints are properly solved.7. Extending job knowledge by constantly following up on the new offered services and products by Leejam.8. Performing any other duties related to the job as assigned by the direct supervisor.Job Identification 2869 Posting Date 05/19/2024, 01:04 PM Apply Before 06/01/2024, 01:04 PM Job Schedule Full time Locations King Abdulaziz City for Science and Technology, Riyadh, SA
