Call Center Agent

Join RugMorph as a Customer Service Representative and contribute to a team dedicated to providing proactive support and ensuring a hassle-free service for our customers. Our focus is on resolving issues definitively, and the Customer Service team plays a pivotal role in enhancing the overall customer experience.

Responsibilities:

1. Engagement:

Actively engage with customers, providing support and assistance through various channels, including outbound calls.

2.Issue Resolution:

Efficiently resolve customer concerns, aligning with our commitment to hassle-free service.

3.Collaboration:

Work closely with the product team, sharing valuable customer feedback to enhance our products and services.

4.Process Optimization:

Contribute to optimizing customer service processes for enhanced efficiency.

5.Multi-Channel Interaction:

Interact with customers using various channels, such as phone calls, emails, live chat, and outbound calls.

6.Leadership Experience:

If you have prior experience leading Customer Service teams, your leadership background is highly valued.