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Restaurant Call Center Agent - E...

Cairo, Egypt

Restaurant Call Center Agent - English Speaker

Cairo, Egypt
Posted 2 months ago
69Applicants for6 open positions
  • 29Viewed
  • 9In Consideration
  • 0Not Selected

Job Details

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Job Description

  • We are looking for a full-time friendly Restaurant Call Center Agent who is fluent in English that can work remotely online from their own home. Someone who has the ability to learn quickly, communicate with customers, coordinate with team members and is efficient at multitasking. Bilingual with a stable fast internet connection, a working laptop and quiet environment is a must.
  • The work will be mainly to receive orders for restaurants and place it on the POS system that will also be connected to the CRM (Customer Relationship Management System)
  • We are a busy growing team with a can-do attitude who place emphasis on teamwork and positive customer experience.
  • You will need to have your own computer with an excellent internet connection speed.
  • If selected, we will provide the necessary training and onboarding.
  • Handle large amounts of inbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

  • Someone who is proud of their work
  • Someone who is reliable and will be available when they say they will be available
  • A high sense of personal ownership for deliverables and tasks
  • A very good communicator and team player
  • A person who enjoys being organized and doing things right the first time
  • A person who can work to a process and adjust the process to ensure high levels of customer satisfaction
  • Willingness to work on weekends
  • Working laptop
  • Stable Internet Connection
  • Proficient in written English and Arabic
  • A person who enjoys being organized and doing things right the first time

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