Tour Operator Italian Speaking

•   Arranges all aspects of tour packages, including accommodations, transportation, and activities.

•   Collaborates with the reservation team to check on the hotels’ rates, and book upon the guests’ confirmation, and the flights team to book flight tickets.

•   Researches various destinations to find the most appealing and budget-friendly options for customers.

•   Works with clients to create a personalized itinerary that meets their needs and interests.

•   Updates clients during the trip regarding any changes in schedules or itineraries.

•   Schedules sightseeing trips, adventure tours, and other activities for groups.

•   Processes payments and handle all customer inquiries and complaints in a professional manner.

•   Keeps abreast of industry news and developments to ensure that the company is offering the latest and greatest products.

•   Stays within the allocated budget for each tour while still providing a high level of service.

•   Promotes the company’s tours through various marketing channels.

•   Creates detailed reports on tour performance and customer feedback.

•   Ensures that all safety regulations are being followed.

•   Handles all administrative tasks related to tour operations.

•   Obtains journey feedback from travelers. 

•   Prepares all necessary travel documentation, including contracts, invoices, and vouchers.

•   Handles all the online requests received from Google ads or any other platforms through the IT Team.

•   Maintains confidentiality of all sensitive information.

•   Achieves revenue targets.

•   Perform other duties as assigned.