Key Responsibilities:

• Guest Check-In/Check-Out: Greet guests upon arrival, check them into their rooms, and assist with the check-out process. Ensure that all guest information is accurate and up-to-date.
• Reservation Management: Handle reservations by phone, email, or in-person. Update and manage booking systems to reflect current availability and guest needs.
• Customer Service: Provide exceptional service to guests, addressing their inquiries, requests, and complaints promptly and courteously. Act as a liaison between guests and hotel departments to resolve issues.
• Information Provision: Offer information about hotel amenities, services, and local attractions. Assist guests with directions, recommendations, and reservations for local restaurants or activities.
• Billing and Payments: Process payments, handle cash and credit transactions, and maintain accurate records of financial transactions.
• Administrative Duties: Perform administrative tasks such as filing, data entry, and maintaining guest records. Ensure that all communication and documentation are handled efficiently.
• Team Collaboration: Work closely with other hotel staff to ensure smooth operations and a seamless guest experience. Assist with special requests and guest needs as required.