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Customer Support Executive

Archer Solutions - New Cairo, Cairo

Customer Support Executive

Archer Solutions - New Cairo, CairoPosted 2 months ago
83Applicants for1 open position
  • 76Viewed
  • 3In Consideration
  • 73Not Selected

Job Details

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Job Description

As our customer base is getting larger, we need to maintain customer satisfaction by making sure that they don't have problems with the applications we have.

Responsibilities:

  • Maintaining a positive and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products so that you can answer questions.
  • Keeping records of customer interactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • College degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

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