Event & MICE Coordinator

The main purpose of the MICE (meetings, incentives, conventions, conferences and exhibitions) supervisor is to supervise, grow and develop the MICE to meet the Corporate requirments. The supervisor must provide outstanding customer service, promote the MICE brand and ensure sales growth. The supervisor must ensure that the financial targets of the division are met and exceeded.

Duties & Responsibilities

Talent Management
To ensure that staff are developed, trained and motivated to improve and promote staff performance
Finance

• Implementation of proper financial controls
• Achieve the financial targets of the MICE Division
• Ensure proper costings on MICE events to ensure event profitability
• Timely reconciliations of MICE events
• Ensure that clients pay in advance of any large supplier deposits
• Operational Excellence
• Supervise all event enquiries (existing/new leads) in an accurate, appropriate and timely manner
• Supervise and support the MICE staff
• Ensure proper execution of all MICE events to the customers’ satisfaction and within budget
• Oversee all event proposals in line with company brand standards, inclusive of creativity and alignment with the company’s core values
• Ensure all bookings, passenger details, logistic information, internal notes, and supplier notes updated on the systems
• Ensure accuracy and timeliness of monthly invoices
• Coordinate proposals with destination reservation hubs
• Achieve monthly/quarterly sales and conversation targets
• Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients)
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and
• preventative measures
• Customer/Market
• Set and exceed new MICE business targets
• Development of Marketing and promotional materials
• Relationship management with MICE suppliers
• Grow MICE business from existing Club Corporate clients