ERP Training Specialist

Job summary

An Enterprise Resource Planning (ERP) training specialist is a technical expertise who is responsible for the design, development, delivery, evaluation of technical training, and providing technical assistance, both strategic and tactical, to all Dafater new and exist clients whether Business owners, managers, end-users, and technicians to help in the process of implementing ERP software.

Job Responsibilities

• Collaborate with the new/exist clients to identify training needs to develop audience-specific training solutions for Dafater ERP applications, including eLearning, support documentation and/or blended content.
• Develop the training plan and maintain Dafater training schedules and ensure clients properly notified of training sessions details, topics, dates, and times.
• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as PowerPoint, handouts, or visual materials.
• Present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Primary point of contact to provide training guidance and support to new and exist Dafater users.
• Document training and manage training records. May lead, manage, or support the development and use of reports to support audits, Management Review, and manager accountability.
• Measure the effectiveness of learning programs. May lead, manage, and/or support learning effectiveness feedback into the training life cycle management processes.
• May participate on cross-functional teams to provide input and continuously improve training processes.
• Offer specific training programs to support our internal employees maintain or improve Dafater Systems skills.
• Develop alternative training methods if expected improvements are not seen.

Note: The following list of Key Performance Areas and job activities are not exhaustive. Dafater may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.