Job Functions:

• Training Administration, reserving classes and checking their readiness for training.
• Front Desk, receiving trainees and keeping their records and activities.
• Customer Service, receives comments or complaints, and solves any problems.

Job Responsibilities:

• Book classrooms and ensure they’re properly set up for training.
• Prepare and disseminate material (e.g. instructional notes, feedback forms)
• Act as a point-of-contact for trainers and participants
• Receive trainee comments and escalate it to responsible persons.
• Resolve any training issues as they arise onsite.
• Maintain training records (e.g. trainee lists, schedules, attendance sheets)
• Keep records of calls, emails, trainee details and training activities on CRM system.
• Handle accounts receivable and ensure invoices are paid
• Submit reports on training activities and results
• Recommend improvements or new programs
• Ensure trainees and trainer follow established policies
• Participate in creating and implementing training programs.