IT Support Engineer
EA -
Sheraton, CairoJob Details
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Job Description
Experience in working with:
- Firewalls: Managing and configuring various types of firewalls.
- VMware ESXi: Administering and configuring virtual systems.
- Cisco: Setting up and managing network devices (Routers, Switches, etc.).
- Microsoft: Administering Windows systems and servers (Active Directory, Exchange, etc.).
- Ability to analyze technical issues and provide effective solutions.
- Proficiency in cybersecurity and network management.
- Excellent documentation and teamwork skills
Job Requirements
- Technical Proficiency: Familiarity with operating systems (Windows, macOS, Linux), hardware troubleshooting, networking protocols, and enterprise software.
- Problem-Solving Skills: Ability to think critically and solve technical problems under pressure, often with limited information.
- Communication Skills: Clear communication, both written and verbal, is essential to explain complex technical issues to non-technical users.
- Customer Service Orientation: Providing excellent customer service, especially when handling frustrated users or critical issues.