Senior NOC Administrator

Raya -
6th of October, Gizaposted 3 years ago

24Applicants for1 open position

Job Details

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Raya Data Center: one of Raya’s subsidiaries is hiring Senior NOC Administrator:

What will you do?

Submit/Perform the required change requests relevant to Data Center virtual and physical infrastructure
Support and maintain hardware and software infrastructure according to best practices, including routers, aggregators, switches, Wifi controllers, and firewalls
Perform root cause analysis to resolve current problems and solve issues, often under time constraints
Perform regular monitoring to identify any possible wrong behaviors. Monitor network usage, anticipate problems and suggest solutions.
Report activities, Task assignment and follow up over exercises carried out in Network support unit.
Respond to customer inquiries through Phone calls, emails and/or tickets , and Log all customer communications in the ticketing system
Contact ISPs/Suppliers/Vendors for escalating/following up incidents
Perform 1st Tier support and troubleshooting for Data Center problems and outages
Handle Customers’ equipment matters in the Data Center CMDB, establish the required relationships and ensure that it’s visible in the Data Center CMDB reports.
Collect the required approvals for any Change requests, Incidents and Problems
Escalate incidents/problems to the 3rd tier support

BS.c degree of Computer science/ Engineering
2-4 years of experience
CCNA (Security) is a must, NSE 4 is a plus.
Practical experience on Cisco routers and switches , Fortinet product , F5, and Palo alto appliances

What is unique about Raya?

Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris)