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Project Engineer

Incotech for Electrical ... - 10th of Ramadan City, Sharqia

Project Engineer

Incotech for Electrical Industries - 10th of Ramadan City, SharqiaPosted 14 days ago
85Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Generate and process new sales leads as necessary
  • Answer phone calls from customers and deals with problems as they arise
  • Follow up with customers to make sure that they are satisfied with a particular product
  • Moderate with other departments to make sure that the sales orders are met and final products are tested and delivered
  • Provide any necessary data or reports to the Business Development team
  • Exert attention to detail, as customers may have the same problems; reports the problems as necessary
  • Arrange appointments with clients and related department/team
  • Acknowledge customers by responding to emails, texts, and phone calls
  • Update all contact information for clients
  • Deal with any customer complaints and resolves the issue as necessary
  • Does any necessary administrative work including filing reports or presenting sales team with necessary documents
  • Making courtesy calls to customers following the product delivery and installations.
  • Receiving and making after sales calls for customer satisfaction evaluations whilst maintaining the highest levels of courtesy and professionalism when dealing with customers calls.
  • Arranging after sales appointments and allocating appropriately.
  • Filing completed records or rearranging incomplete items. Ensuring that all after sales calls are recorded onto the company software for complete customer records.
  • Ensuring that any outstanding work recorded on the satisfaction sheets is completed within as short a period as possible.
  • Reporting Non-Conformance work, arranging solution, ensuring completion and record. In
  • addition liaise with the Installation Manager to implement a long-term solution to minimize reoccurrence.
  • Responsible of handling customers at the factory and delivering the finished products
  • Follow up with the Design team and Assembly Line to finalize the required products
  • Undertake other assignments as required

Job Requirements

  • University Degree in Business or Engineering is required
  • Experience working in and having relationships with business to business customers
  • Assertive, optimistic, resilient and welcomes change
  • High level of analytical ability
  • Problem solve through ability to assess pain points and develop solutions that meet the needs of the customer and the company.
  • An understanding of manufacturing processes
  • Ability to plan and organize through several project stages
  • Strong PC skills
  • Demonstrate excellent level of analytical ability, communication and
  • interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues
  • Self-motivated, flexible, proactive and committed
  • Good command of English Language

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