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Job Description
- Help users resolve issues or questions with proprietary software and related hardware.
- Responds to user inquiries, assess problems and issues with equipment and applications, and helps resolve these issues.
- Work Closely with other colleagues to provide assistance on tasks that are outside the scope of their knowledge or expertise.
Job Requirements
- 1-3 years of IT Helpdesk experience
- Fluent English is a Must
- CompTIA A+/ Microsoft IT Support a plus
- Working knowledge of Microsoft Operating Systems including configuration and troubleshooting
- Experience in delivering IT support to clients
- Proficiency in Windows Operating Systems
- Familiarity with Windows-Based Hardware
- Basic networking principles
- Other hardware experience a plus
- Basic mobile app technology
- Familiarity with Cloud-based technology