Reporting Specialist (Contact Center)
B.TECH -
Nasr City, CairoPosted 4 years ago78Applicants for1 open position
- 33Viewed
- 5In Consideration
- 28Not Selected
Job Details
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Job Description
- Engagement with Business Unit and Workforce Management Team in relation to call center performance and provide commentary on impacts and key driver
- Compiles and distributes and analyzes daily, weekly, and monthly call center performance reports
- Use workforce tracking tools to maintain information on employee activity and status, including scheduled assignments and absences, meetings and other schedule exceptions
- Facilitate any vendor or Stuffing needs as creating new users terminate any resigned users reporting and escalate any technical issues
- Research issues through data mining databases/systems
- Providing recommendations for improved performance within the Workforce Management team and for supported work groups
Job Requirements
- B.Sc. degree
- 2-3 years of experience
- Good command of English