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Job Description
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Job Requirements
● Proven working experience in providing Help Desk support
- College Graduate from (computer science, computer and information technology, information technology, Communication Engineering).
- Knowledge of CCNA, MCSE, Operating systems, antivirus, backup system, emails, windows server, Layer 3 switches , Surveillance system
- Very good English (reading, writing, listening)
