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Job Description
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Serve as the first point of contact with employees who need technical assistance via the phone, email, or in-person.
- Perform troubleshooting using different diagnosis techniques, resolve technical hardware and/or software issues and maintain IT inventory.
- Provide quick resolution and excellent customer service.
- Redirect unresolved issues to the next level of support personnel.
- Keep a record of problems and their resolution.
- Provide feedback on processes, make recommendations on areas to improve and suggest improvements to support procedures.
- Maintain technical documentation and service catalogue on the installation of software, configuration of hardware, and problem troubleshooting.
Job Requirements
- Bachelor degree in IT, Computer Science, or similar relevant field.
- 2 Years of experience in similar position.
- Excellent command of English language, verbally and in writing.
- Excellent communication and interpersonal skills.
- Organizational & Time Management Skills.
- Strong problem-solving ability.
