Call Center Agent

Job Purpose:

• To project a professional company image through online/phone call interaction.

Job Description:

• To answer incoming & outgoing calls, track orders, attend to general customer inquiries, invoice questions, and log customer complaints and confirm delivery appointments.
  

KEY RESPONSIBILITIES:

• Call customers to schedule delivery appointment and confirm delivery address.
• Coordinate with logistics staff and supervisors regarding any urgent shipments or special requests.
• Answer calls and respond to customer requests.
• Provide customers with information regarding delivery status.
• Identify, research, and resolve customer issues.
• Follow-up on customer inquires & ensure timely resolution.
• Complete call logs and reports.
• Recommend process improvements to supervisor.