Call Center Agent
New Cairo, Cairo
Call Center Agent
New Cairo, CairoPosted 30 minutes ago8Applicants for120 open positions
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Job Details
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Job Description
Handle inbound customer calls in a timely and professional manner
Listen actively to customer needs and concerns, providing accurate information and solutions
Assist customers with product/service inquiries, billing questions, order status, or troubleshooting
Document all interactions and transactions in the company CRM system
Follow communication “scripts” when handling different topics
Escalate complex issues to the appropriate department or supervisor as needed
Meet or exceed call center performance metrics (e.g., call quality, response time, resolution rate)
Stay up to date with product knowledge, policies, and company procedures
Maintain a positive, empathetic, and professional attitude toward customers at all times
Job Requirements
- 0-2 years of experience in a call center, customer service, or related field.
- Excellent verbal and written communication skills.
- Ability to work full-time, part-time, or on a flexible schedule as required.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using computers and customer relationship management (CRM) software.
- Ability to work effectively in an on-site office environment.
- Demonstrated ability to handle stressful situations with professionalism.
- Strong attention to detail and organizational skills.
- Willingness to work in shifts, including evenings, weekends, or holidays as needed.
- Commitment to delivering high-quality customer service.
