Call Center Agent
New Cairo, Cairo
Call Center Agent
New Cairo, Cairoposted 23 days ago173Applicants for120 open positions
- 129Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Handle inbound customer calls in a timely and professional manner
- Listen actively to customer needs and concerns, providing accurate information and solutions
- Assist customers with product/service inquiries, billing questions, order status, or troubleshooting
- Document all interactions and transactions in the company CRM system
- Follow communication “scripts” when handling different topics
- Escalate complex issues to the appropriate department or supervisor as needed
- Meet or exceed call center performance metrics (e.g., call quality, response time, resolution rate)
- Stay up to date with product knowledge, policies, and company procedures
- Maintain a positive, empathetic, and professional attitude toward customers at all times
Job Requirements
- 0-2 years of experience in a call center, customer service, or related field.
- Excellent verbal and written communication skills.
- Ability to work full-time, part-time, or on a flexible schedule as required.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using computers and customer relationship management (CRM) software.
- Ability to work effectively in an on-site office environment.
- Demonstrated ability to handle stressful situations with professionalism.
- Strong attention to detail and organizational skills.
- Willingness to work in shifts, including evenings, weekends, or holidays as needed.
- Commitment to delivering high-quality customer service.
