Call Center Agent
Maadi, Cairo
Call Center Agent
Maadi, Cairoposted 21 days ago130Applicants for2 open positions
- 29Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
Key Responsibilities
- Handle inbound & outbound calls, emails, and messages professionally and efficiently.
- Respond to customer inquiries regarding products, pricing, orders, and services.
- Process sales orders, returns, and exchanges accurately in the system.
- Follow up on customer requests, complaints, or issues to ensure resolution and satisfaction.
- Maintain up-to-date product knowledge to assist customers effectively.
- Coordinate with sales, logistics, and technical teams to ensure timely order delivery and service fulfillment.
- Record all interactions in the CRM system and maintain accurate call logs.
- Meet individual and team performance targets (KPIs) including call handling time, quality scores, and customer satisfaction ratings.
- Participate in training and continuous improvement initiatives to enhance service quality.
Job Requirements
Requirements
- Bachelor’s degree.
- Previous experience in a call center or customer service role (preferably in the automotive industry).
- Excellent verbal and written communication skills in Arabic and English.
- Strong listening, problem-solving, and conflict resolution skills.
- Proficient in MS Office applications and CRM systems.
- Ability to work under pressure and handle high call volumes.
- Flexible to work in weekends, or holidays if required.
