Customer Care Supervisor

Otlob - Maadi, Cairo

340
Applicants for
3 open positions
229
Seen
11
Shortlisted
213
Rejected
Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
6,000 to 8,500 EGP per month
Languages:
English
Vacancies:
3 open positions
About the Job
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
  • Monitoring the team’s performance and ensures customers are satisfied.
  • Supporting the team by coaching them how to perform the tasks.
  • Handling major incidents that cannot be resolved by agents
  • Plans, prepares, and devises work schedules, according to workloads and new projects.
  • Train agents on how to adequately address problem over the phone and how to write correspondence
  • Rewarding and disciplining employees by appraising their performance
  • Keeping accurate records of discussions or correspondence with customers
  • Analyzing statistics or other data to determine the level of customer service your organization is providing.
  • Implementing production, productivity, quality, and customer-service standards.
  • Advises of potential performance concerns and recommends solutions
  • Ensure regular engagement with Operations and Support Teams and build a strong network
  • Set KPI targets for the local projects on monthly basis & suggest reports’ templates to facilitate workflow.
Job Requirements
  • Excellent English Language.
  • At least 5 years experience as a Supervisor or a Team Leader.
  • Good Communication and Interpersonal skills, for dealing with many types of people at all levels.
About this Company

We, at Otlob, have one simple objective: become the best place for finding and ordering food. We provide you with a comprehensive experience, starting from knowing what restaurants deliver to your area, to what cuisines you can crave from, ending with placing your order... (More)

See all Careers and Jobs at Otlob
Hiring?
Signup for an employer account and Post your Jobs!