Customer Care Supervisor

Otlob - Maadi, Cairo

Applicants for
3 open positions
Experience Needed:
More than 5 years
Career Level:
Job Type:
Full Time
6,000 to 8,500 EGP per month
3 open positions
About the Job
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
  • Monitoring the team’s performance and ensures customers are satisfied.
  • Supporting the team by coaching them how to perform the tasks.
  • Handling major incidents that cannot be resolved by agents
  • Plans, prepares, and devises work schedules, according to workloads and new projects.
  • Train agents on how to adequately address problem over the phone and how to write correspondence
  • Rewarding and disciplining employees by appraising their performance
  • Keeping accurate records of discussions or correspondence with customers
  • Analyzing statistics or other data to determine the level of customer service your organization is providing.
  • Implementing production, productivity, quality, and customer-service standards.
  • Advises of potential performance concerns and recommends solutions
  • Ensure regular engagement with Operations and Support Teams and build a strong network
  • Set KPI targets for the local projects on monthly basis & suggest reports’ templates to facilitate workflow.
Job Requirements
  • Excellent English Language.
  • At least 5 years experience as a Supervisor or a Team Leader.
  • Good Communication and Interpersonal skills, for dealing with many types of people at all levels.
About this Company

We, at Otlob, have one simple objective: become the best place for finding and ordering food. We provide you with a comprehensive experience, starting from knowing what restaurants deliver to your area, to what cuisines you can crave from, ending with placing your order... (More)

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