Senior Customer Service Specialist

Artal Egypt - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries
  • Set up new customer accounts including all the details of the customers to organize the workflow of other departments.
  • Manage customers’ accounts, keep records of customer interactions and transactions record details of inquiries, comments and complaints
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
  • Continuously evaluate and identify opportunities to drive customer service process improvements that positively impact the customer’s experience.
  • Responsible for compiling and generating reports as they relate to customer service surveys.
Job Requirements


  • Bachelor degree in business administration or any related field.


  • From 3 to 4 years’ experience in real estate companies.


  • Strong Problem analysis and problem­ solving techniques
  • Attention to detail and accuracy data collection
  • Excellent presentation and customer handling skills.
  • Very strong verbal communication skills and ability to multi-task.
  • Very good Microsoft Office proficiency.
  • Good Command of English.
  • Goal oriented.
  • Strong client Management skills
  • Demonstration and Presenting Skills
  • Ability to work seamlessly in a team-based environment.
About this Company

هى شركة مصرية ذات مسئولية محدودة تأسست برأس مال مصري سعودي عام 1997 لتكون رائدة فى مجال بناء وتسويق الإسكان الفاخر للطبقة الراقية معتمدة على رصيد مؤسسيها من الخبرة الطويلة فى هذا المجال وبدأت بعدة مشروعات في حي مصر الجديدة والذي يعد أحد أرقى أحياء العاصمة وتهدف حالياً إلى... (More)

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