Senior Technical Support Engineer-Giza
KUWADICO -
6th of October, GizaPosted 3 years ago133Applicants for1 open position
- 77Viewed
- 23In Consideration
- 2Not Selected
Job Details
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Job Description
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Develop training materials and procedures, or train users in the proper use of hardware or software and any new system the organization uses.
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Maintain procedures and reports that provide technical support to the entire organization.
- Support the implementation of new solutions or applications.
- Test, evaluate, and make decisions about new technology for the business
- Participate in meetings to provide insight into technical requirements, participate in implementation plans, requirements, and specifications for the new projects and systems with our vendors and concerned teams
- Participate in resolving high severity issues in a timely manner.
- Implement appropriate monitoring, alerting, and measurements to ensure the health of our environments.
- Provides user training on laptop use, printer connection, share drive access, and other similar items.
- Support company employees across all systems with technical issues.
- Follow up with ISP to assure service quality and stability
- Follow up with vendors and systems developers to be the link between them and organization teams to assure system integrity and meet deadlines
Job Requirements
- Bachelor’s degree in computer science or engineering or a related field.
- Minimum 5 years of experience in the same field.
- Working knowledge and expertise with a variety of software, hardware, and applications.
- Willingness to solve complicated problems and see projects through to completion.
- Previous work using windows server, Active Directory
- MS Services -Networks – MCSE (Microsoft Certified System Engineer) preferred
- Very good command of written and spoken English
