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International Customer Service R...

_VOIS Egypt
Cairo, Egypt

International Customer Service Representative UK Cairo & Remote

Cairo, EgyptPosted 1 month ago
21Applicants for55 open positions
  • 19Viewed
  • 0In Consideration
  • 19Not Selected

Job Details

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Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Job Requirements

  • Fluency in English is a Must.
  • Being Egyptian.
  • Ready to commit to a full-time job.
  • Stable internet connection.
  • being above 18 years of age.
  • Gap year student and dropouts are welcome to apply.

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