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Job Description
- Receive calls from customers and maintain a positive, empathetic and professional attitude at all times to ensure customer satisfaction.
- Handle various customers’ requests and inquiries and maintain a high level of customer satisfaction.
- Handle customers’ complaints.
- Responsible for customer follow-ups
- Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
- Work on achieving their own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices
- Assist in resolving customer inquiries/complaints.
- Use the available tools and systems to document customer requests and to provide the correct information and services.
- Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems
Job Requirements
- Excellent communications skills
- Customer-oriented.
- Exceptional verbal and written communication skills
- Fluency in English and Arabic is a MUST
- Ability to collect, track, and analyze large amounts of data
- Adaptability and strong problem solving skills
- Excellent active listening skills
- Understanding of consumer behaviors and industry trends
- Extensive, accurate product knowledge
- Ability to collaborate with others within the company and externally
- 6 Working days
