IT Help Desk Specialist

Full Time

Concentrix + Webhelp -
New Cairo, CairoPosted 3 years ago

226Applicants for1 open position

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Job Description

Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
Installing and configuring
- Windows 7 and 10.
- Antivirus.
- Office 2007, 2010, 2013, 2016.
- Outlook (Creating accounts, rules, maintaining and backups).
- Graphics software (Photoshop, illustrator, AutoCAD ...)
Monitoring and maintaining computer systems and networks.
Ensure systems are kept up to date with patches and antivirus updates.
Monitor and check backups and backup routines to provide security of the data held.
Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
Troubleshoot and resolve all technical problems related to internet connections.
Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis .
Responding in a timely manner to service issues and requests.
Follow up with customers to ensure issue has been resolved.
Running reports to analyse common complains and problems
Report, resolve or escalate problems and issues using central Helpdesk system according to IT SLA procedures.
Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.
Follow standard help desk procedures in addition to log all help desk interactions.
Responsible for ensuring the smooth day-to-day running of the IT Service Desk.