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Electrical Technical Support Engineer For VFD & Inverters

Agrisolar
6th of October, Giza
Posted 2 months ago
148Applicants for1 open position
  • 147Viewed
  • 26In Consideration
  • 121Not Selected
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Job Details

Experience Needed:
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Job Description

  • Inspecting Inverters and drives also conducting routine maintenance.
  •  Providing technical support  for variable speed drives.
  • Determining the best solution based on the issue and details provided by customers. 
  • Improve customer service, perception, and satisfaction
  • Receive end-user calls.
  • Research, troubleshoot and identify solutions to resolve customer issues.
  •  Provide quick and accurate feedback to customers. 
  • Provide customer training on different Solar solution. 
  • Provide end-users with technical support via visiting customer side, call, or e-mail. 
  • Handle customer complaints and escalate unresolved issues. 
  • Coordinating and working closely with all technical team.
  • Alerting management when necessary for high visibility and critical issues.
  • Maintaining documentation for all maintenance cases.
  • Following-up with customers until the issue is resolved.

Job Requirements

  • BS degree in Electrical Engineering,
  • Experience in solar energy systems is extra requirement. 
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.

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