Job Details
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Job Description
We are looking for a social media moderator, responsible for maintaining a healthy and consistent online presence by monitoring and managing various social media accounts.
The perfect candidate must have an eye for detail and strong communication skills. He/she will spend most of the day generating/posting relevant and interesting content, reading through comments, posts, and other content from users, as well as responding to comments and direct messages.
Detailed Job Description:
- Manage and moderate social media profiles, including Facebook, Instagram, LinkedIn and additional channels.
- Work on editing, publishing, and sharing daily content (original text, images, and videos) that builds customer engagement.
- Schedule posts on social media sites to increase exposure to target audiences.
- Coordinate with marketing/sales teams to develop strategies for engaging users with content on social media sites.
- Post interesting articles or blog posts that are relevant to the company’s products or services.
- Manage and monitor consumer/follower interactions by ensuring timely responses to all feedback, comments, messages, reviews and visitors posts.
- Produce weekly/monthly reports on relevant moderation statistics, issues and outcomes.
- Regularly feedback insights gained from community moderation to the marketing/sales teams.
- Build a knowledge base for clients’ FAQs.
- Advise marketing/sales department about new services that are requested / inquired about from customers through various social media channels.
- Monitor all industry and company information and news to anticipate potential issues.
- Communicate with followers as well as respond to queries and monitor customers reviews.
- Participate in online conversations with customers or potential customers through social media channels.
- Manage admin accounts, process inquiries and complaints, and escalate them when necessary.
Job Requirements
Required Skills:
- Bachelor’s degree in marketing, mass communication or relevant field.
- Proven work experience in social media marketing.
- Good understanding of online marketing and social analytics’ tools.
- Excellent English writing, editing and communication skills.
- Computer skills (Word, Excel, PowerPoint) preferred.
- Minimum Experience of 3 years as social media moderator/specialist.
Personal Skills:
- Communication: to interact with social media users, respond to comments, answer questions and address concerns.
- Active listening: to listen to and understand comments and messages from target audience, better understand the audience’s needs and expectations, and respond appropriately.
- Time management: to manage tasks and projects on time.
