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Social Media Moderator

BRISK Business Inc.
New Cairo, Cairo
Posted 3 months ago
101Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

We are looking for a social media moderator, responsible for maintaining a healthy and consistent online presence by monitoring and managing various social media accounts. 

The perfect candidate must have an eye for detail and strong communication skills. He/she will spend most of the day generating/posting relevant and interesting content, reading through comments, posts, and other content from users, as well as responding to comments and direct messages.

Detailed Job Description: 

  • Manage and moderate social media profiles, including Facebook, Instagram, LinkedIn and additional channels.
  • Work on editing, publishing, and sharing daily content (original text, images, and videos) that builds customer engagement.
  • Schedule posts on social media sites to increase exposure to target audiences.
  • Coordinate with marketing/sales teams to develop strategies for engaging users with content on social media sites.
  • Post interesting articles or blog posts that are relevant to the company’s products or services. 
  • Manage and monitor consumer/follower interactions by ensuring timely responses to all feedback, comments, messages, reviews and visitors posts.
  • Produce weekly/monthly reports on relevant moderation statistics, issues and outcomes.
  • Regularly feedback insights gained from community moderation to the marketing/sales teams.
  • Build a knowledge base for clients’ FAQs.
  • Advise marketing/sales department about new services that are requested / inquired about from customers through various social media channels.
  • Monitor all industry and company information and news to anticipate potential issues.
  • Communicate with followers as well as respond to queries and monitor customers reviews.
  • Participate in online conversations with customers or potential customers through social media channels.
  • Manage admin accounts, process inquiries and complaints, and escalate them when necessary.

Job Requirements

Required Skills: 

  • Bachelor’s degree in marketing, mass communication or relevant field.
  • Proven work experience in social media marketing.
  • Good understanding of online marketing and social analytics’ tools.
  • Excellent English writing, editing and communication skills.
  • Computer skills (Word, Excel, PowerPoint) preferred.
  • Minimum Experience of 3 years as social media moderator/specialist.

Personal Skills: 

  • Communication: to interact with social media users, respond to comments, answer questions and address concerns.
  • Active listening: to listen to and understand comments and messages from target audience, better understand the audience’s needs and expectations, and respond appropriately.
  • Time management: to manage tasks and projects on time. 

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