CRM Manager
San Stefano, Alexandria
CRM Manager
San Stefano, Alexandriaposted 27 minutes ago1 open position
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Job Description
- Enhance Complaints Handling and customer satisfaction.
- Discover ways to boost business sales and ensure customer loyalty.
- Data Analysis and develop BI Tools.
- Working with IT to manage CRM systems and data warehousing.
- Develop tools to enhance department performance.
- Overseeing & Assessing staff activities and providing them with performance related feedback.
- Align with operation team & required departments in complaints, updates and promotion.
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Understands the changing nature of the role and adapts to changing and growing tasks as the organization develops and expands.
- Follows any additional work tasks not outlined above but related to job function as requested by line Manager.
Job Requirements
- A bachelor degree in Business Administration or any related field.
- Must have a minimum of 5–7 years of work experience, including at least 2 years as a Supervisor and 2 years as a Manager in CRM, CX, or CS. Experience in the healthcare, real estate, or automotive industry is preferred.
- Knowledge of customer relationship management (CRM) practices. Be able to fully understand and use all functions and reports on the computer
- Excellent written/verbal communication skills in addition to strong organizational and analytical skills.
- Solid knowledge of online customer engagement platforms and channels
- Problem-solving attitude.
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset.
- Ambitious & willing to learn
- Proven track record of developing and implementing successful CRM strategies.
- Strong analytical skills with the ability to interpret complex data sets.
- Excellent communication and interpersonal abilities.
- Experience with CRM software and database management.
- Ability to work onsite and collaborate effectively with multidisciplinary teams.
- Demonstrated leadership skills at a mid-level management capacity.
- Detail-oriented with strong organizational skills.
- Ability to manage multiple projects and deadlines simultaneously.
- A customer-centric mindset with a passion for delivering exceptional service.
