Call Center Agent

Evo Business Solutions - Heliopolis, Cairo

118
Applicants for
2 open positions
52
Seen
14
Shortlisted
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,500 to 4,200 EGP per month, Bonus
Languages:
English
Vacancies:
2 open positions
About the Job

Working Conditions

  • Fixed Hours
  • From 7 AM To 4 PM
  • From 8 AM To 5 PM
  • Days Off: Friday & Saturday

Responsibilties:

  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
Job Requirements

Major:

  • Graduates only
  • One year experience in a call center or customer service environment
  • knowledge of call center telephony and technology
  • knowledge of customer service principles and practices
  • knowledge of administration and clerical processes
  • Fluent in English
  • English High School graduates will be an asset.

Required Skills

  • Verbal Communication, Phone Skills, Listening, Data Entry Skills, Building Relationships, People Skills, Problem Solving, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking.
About this Company

EVO is a Business solution provider which has been established in June 2013. EVO provides business solutions to a list of well-known national and international companies. EVO's goal is to be ranked number one on the top of the business solution providers, be they Human... (More)

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