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Job Description
To manage and execute outbound travel reservations, including flight bookings and holiday packages, while ensuring high-quality service delivery and customer satisfaction. The role requires extensive knowledge of global distribution systems (GDS) and strong experience in creating tailor-made holiday packages for individuals and families traveling abroad.
Key Responsibilities:
- Handle and manage flight reservations using global distribution systems (GDS) such as Sabre, Amadeus, and others.
- Design, plan, and execute comprehensive holiday packages including flights, hotels, transportation, and activities.
- Manage bookings and travel arrangements to destinations across Europe, East Asia, and other international markets.
- Organize and customize travel itineraries for individuals and families according to their needs and budgets.
- Coordinate with airlines, hotels, transportation providers, and other suppliers to secure the best deals and services.
- Monitor and confirm all bookings, ensuring accuracy and timely communication with both clients and suppliers.
- Resolve booking issues or changes efficiently and professionally.
- Provide travel consultation and advice to clients regarding destinations, packages, and travel options.
- Prepare periodic reports for management on bookings, revenue, and top travel destinations.
Job Requirements
Requirements:
- Minimum of 4 years of proven experience in outbound tourism and travel reservations.
- Strong knowledge and hands-on experience with GDS systems (Sabre – essential; Amadeus/Galileo – preferred).
- Demonstrated expertise in managing international holiday packages and group/family travel arrangements.
- In-depth knowledge of travel trends in Europe and East Asia.
- Excellent customer service and problem-solving skills.
- Strong organizational abilities and the capability to work under pressure.
- Fluency in English (spoken and written); Arabic is an advantage.
- Qualifications:
- Diploma or Bachelor’s degree in Tourism, Business Administration, or a related field.
- Professional certifications or training in GDS systems are a strong plus.
