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Job Description
- Answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. Technical Support Agent works completely within the call center.
- Technical support agents use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
- If customer tech problems cannot be handled over the phone, the technical support agent submit a service request.
- Technical support agent checks for customer problems and fix in the solutions database, and add new information to the database when and if new problems and fixes arise.
- Technical support representatives keep logs of all calls answered and addressed, including dates and times.
- Technical support representatives respond to emails and online chat requests for technical support.
Job Requirements
- Excellent English Level is a Must.
- Males and Females are Welcome to apply.
- Graduates Only can apply.
- Good knowledge of Microsoft office.
- Good Communications skills and ability to work within a team.
- Max Age : 34
- Work location : Maadi technology Park
- Rotational Shifts and Rotational Days off
